VENUE OF THE FESTIVAL
Výstaviště Praha Holešovice
Výstaviště 67, 170 90 Praha 7

FESTIVAL ORGANIZER
Metronome Production s.r.o.
Terronská 873/3, 160 00  Praha 6

PARTNERSHIP AND SPONSORSHIP
partner@metronome.cz

MEDIA AND PRESS
press@metronome.cz

PRODUCTION
info@metronome.cz

STANDING SALE
stanky@metronome.cz

BANDS
Thank you for your interest regarding playing at the Metronome festival, but we select the bands in our own dramaturgy.

LOST-AND-FOUND
info@metronome.cz

TICKETS
tickets@metronome.cz
 

For the sixth time, Metronome Prague will be held in the Prague Exhibition Grounds, next to one of the largest city parks. The Royal Game Preserve, better known as Stromovka, has been a public park in English style since 1804. A place of relaxation, picnicking, as well as a sports ground close to the city centre is a frequent destination for all Prague residents and visitors. The exhibition centre was built for the Jubilee Exhibition in 1891. Since then it has been used for most exhibitions, fairs, as well as cultural events, concerts and festivals. Thanks to the variety of areas and good facilities, it offers extensive possibilities for events such as Metronome Prague.

Metronome Festival Prague 2023

These Terms and Conditions are governed by law # 89/2012 Coll., the Civil Code (referred to from here as “Civil Code”) and law # 634/1992 Coll., on the protection of consumers in their valid versions (referred to from here as “Consumer Protection Law”).

I. Opening Provisions and Definition of Terms

1. The following Terms and Conditions (referred to from here as “T&C”) are issued by Metronome Production s.r.o., ID# 04658639, headquartered at Terronská 3, Dejvice, 160 00 Praha 6, registered in the commercial registry kept by the Prague Municipal Court, section C, entry 251541 (referred to from here as “Organizer” or “Seller”), which is the organizer of the Metronome Festival Prague (referred to from here as “Festival”) and other cultural events that these T&C apply to.

2. These T&C are an integral part of the purchase contract for tickets to the Festival, cultural events taking place at the Festival, or a cultural event held outside the Festival (referred to from here as “Purchase Contract”).

3. The purpose of the T&C is to determine the relationship between the individual that purchases tickets and enters into a contractual relationship with the Organizer (referred to from here as “Attendee” or “Buyer”).

4. The purchase of tickets on the internet or at a retail outlet includes accepting these T&C that the Attendee can read on www.metronome.cz or at the Festival box office during the Festival and they take effect upon ordering or purchasing tickets.

5. The online store is the e-shop operated at www.metronome.cz that facilitates the completion of a contract between the Organizer and the Buyer through remote communication. The Buyer agrees to use remote communication when accepting the terms of the contract.

6. In cases of in-person ticket purchases, the provisions of these T&C that cannot be applied are void.

7. Tickets are:
a. General admission or accreditation (multiday pass) purchased by the Attendee at Festival box offices
b. A sponsor ticket where the Attendee becomes a partner of the Festival
c. An electronic ticket or accreditation in PDF format sent to the Attendee by e-mail after online payment or after the Attendee’s payment is credited to the Organizer’s account when paying by bank transfer.
Tickets are separated into categories listed and described at www.metronome.cz in the Tickets section where each category gives the Buyer different rights.

8. The purchase contract is a contract according to para. § 2079 and the following provisions of the Civil Code agreed to by the Organizer as the Seller and the Attendee as the Buyer through the e-shop or at the Festival box office.

9. An Order is a binding electronic proposal to complete a purchasing contract created by filling in the required information in the order form (i.e. quantity, delivery address) and its delivery to the Organizer through the e-shop.

10. GoOut s.r.o., ID#: 01901613, tax#: CZ01901613, headquartered at Mánesova 28, Praha 2, registered at the Prague Municipal Court, section C, entry 212454 is the provider of ticketing services the Organizer uses to sell tickets through www.metronome.cz (or www.goout.net). The Organizer’s T&C are superior to those of GoOut. In case of conflict, the rights and obligations are determined by the Organizer’s T&C.
    
11. According to these T&C, the Consumer is an individual that is not acting in their commercial or business interests in completing the contract. The Consumer adheres to these T&C to the extent there are applicable according to the Civic Code and the Consumer Protection Law.

12. Other undefined terms have their usual meaning if not clear otherwise from the context.

II. Order and Completing the Purchase Contract

1. Ticket prices are listed in Czech koruna including VAT. The Organizer is a VAT payer. The Attendee’s costs for completing the purchase contract remotely (costs for internet connections) are paid by the Buyer. The costs of the Tickets can be paid as follows:
a. By payment card at the Festival box office during the Festival
b. Through the e-shop with a payment card using the PayU system, a bank transfer denominated in CZK, Google Pay, Twisto, or using employment benefit plans Edenred, Benefit Plus, Benefity, and Ebenefity, if permitted by the employer.

2. Conditions for the sale of tickets at the festival box office: The number of tickets to individual cultural events at the Festival is limited by seating and standing capacity.

3. Conditions for ordering tickets through the e-shop:
a. The Buyer selects the category, price, and quantity of tickets. The Buyer is obligated to fill in other information necessary to create an Order, especially the payment method, ID and contact data necessary to complete the purchasing contract, and other data to use a discount code, name of favourite performer, or t-shirt size in case of buying a ticket with a gift.
b. The Buyer can inspect and remove errors from the Order before submitting it, specifically every item in the virtual cart, the type and quantity of tickets, and to change information listed in the Order. The Organizer is not responsible for errors entered by the Buyer when making reservations over the Internet (type of ticket, name, surname, e-mail, telephone, etc.).
c. Submitting the Order by clicking on “PAY” is considered to be a proposal to complete a Purchase Contract by the Buyer.
d. After paying the costs of the e-ticket, the tickets are sent to the Buyer’s e-mail listed in the Order. The delivery of order confirmation to the e-mail account listed by the Buyer is the completion of the Purchasing Contract. The Organizer is authorized to cancel the order if the Buyer submitted incorrect contact information that makes the delivery of confirmation impossible.
e. Administration of the Buyer’s reservation is conditioned by registration at www.goout.cz and use of the Buyer’s log-in (e-mail) in the order form when making the purchase.

4. The Organizer, in accordance with para. 1740 of the Civic Code, refuses to accept a proposal with an addendum or exception. This provision is valid for both parties, and the Purchasing Agreement is always completed by the unconditional acceptance by the other party.

5. Depending on the character of the Order (e.g. a large number of tickets), the Organizer is authorized to ask the Buyer for additional confirmation about the Order (in writing or by phone). If the Buyer does not confirm the Order, the Organizer can demand the payment of the entire cost before sending the tickets to the Buyer, otherwise the Organizer is authorized to not complete the Purchase Contract. Para. § 2119 subpara. 1 of the Civic Code is not invoked.

6. The Organizer is not responsible for the validity and authenticity of tickets sold outside the e-shop or the Festival box office. Counterfeiting tickets is a criminal act.

7. Czech law is used to adjudicate relations created by the Purchase Contract that is completed in Czech. The Buyer is authorized to enter Order data in a language other than Czech if it is understandable for the Organizer (English or German).

III. Rights and Obligations

1. The Organizer is obligated to provide the Buyer with the ordered tickets for the listed price and the Buyer is obligated to pay the cost.

2. The Buyer is authorized to select a method of paying the cost and other information that are listed in dynamic information fields when creating the Order. When paying in advance by bank transfer, para. 2119 subpara. 1 of the Civic Code is not invoked. More information about paying the cost is available at www.metronome.cz in the “Tickets” section in Article II. para. 1.

3. If paying by bank transfer, the Buyer will receive the ticketas in 2-4 working days.

4. If tickets with a gift are selected:
a. The Buyer is obligated to check whether the package is not damaged in transit (specifically for tears or damaged packaging). If visibly damaged on delivery, the Buyer is obligated to check the contents and to make a record of the damage in the presence of the delivery service or to report the damage to the delivery service to its closest depot within 3 days of delivery, or to report the damage to the Organizer.
b. Regardless of whether the package shows signs of damage or not, the Buyer is obligated to inspect the contents of the package and immediately report any damage to the Organizer.
c. The Buyer will report any damage to the package caused during delivery even if it is not accepted because of the damage. If the Buyer does not fill out a return form about the package damaged by the delivery service, the Organizer cannot take the damage into account.

IV . Returns

1. The Organizer offers only tickets for a specific date. In accordance with para. 1837 subpara. J of the Civic Code, the Buyer cannot cancel the Purchase Agreement even when completing it remotely.

2. The Organizer reserves the right to change the program, performers, date, and location of the Festival. A change of this type does not give the Buyer the right to return the tickets. The Buyer is aware of this upon making the purchase of the tickets.

3. If the Festival is cancelled, purchased tickets will be refunded in full under the following conditions: If the tickets were purchased in the e-shop, the Buyer will be refunded in the way the payment was made after requesting a refund in writing in an e-mail sent to tickets@metronome.cz. The refund request must include a copy of the ticket in PDF format. This provision is not invoked for relations between the Organizer and a Buyer that is a business entity.

4. Paragraph 3 of Article IV is not invoked in cases when the Festival is cancelled for reasons outside the Organizer’s control, specifically in cases of cancellation because of force majeure or because of legal regulations issued by state authorities that prevent the Organizer from choosing another option, or if the Organizer offers the Buyer a different Festival date. It is also not invoked if the Attendee chooses to exchange the tickets for tickets to another of the Organizer’s events.

5. Purchased tickets remain valid if the Festival is postponed.

6. Purchased tickets cannot be returned or exchanged except for the explicitly listed cases.

7. Replacements are not issued for lost or damaged Tickets.

8. The Organizer is not responsible if the tickets are not delivered to the Buyer because of the Buyer’s fault, specifically if the Tickets cannot be delivered to the e-mail submitted by the Buyer (e.g. if the mailbox is full, because of spam filters...)

9. If the Buyer does not receive an electronic ticket within 1 hour of paying the cost (or within 5 working days in the case of bank transfers), the Buyer is required to contact GoOut, the administrator of the ticketing system, at +420 222 70 30 70 or e-by mail at info@goout.cz immediately or within 24 hours of the expiration of the above deadlines for Ticket delivery and report that the purchased ticket was not delivered. In this case, the Buyer must give GoOut their name, surname, and e-mail listed when purchasing the ticket. If GoOut discovers that the ticket was not delivered within the deadline, the deadline for returns was fulfilled, and this is not a case listed in para. 6, the tickets will be sent to the Buyer again by GoOut within 24 hours and within 1 hour of the event listed in the Buyer’s e-mail.

10. Tickets purchased outside these T&C cannot be returned in any case.

V. Intellectual Property

The Attendee does not have any rights to any intellectual property, explicitly copyrights and industrial rights, nor do they have any license or permission to use names, symbols, logos, brands, and other Festival symbols where the intellectual property rights lie with the Organizer.

VI. Liability

1. The Organizer is not responsible for any items stolen after being taken into the Festival grounds and not left in areas for that purpose. Every Attendee is responsible for damages caused to third parties and for property damages cause to the Organizer and third parties during their time at the Festival.

2. The responsibilities of the Organizer for damages caused to the Attendee-Consumer are determined by valid legal regulations, especially the Civic Code.

3. If a party to the Purchase Contract is a Buyer-business entity, the Organizer is responsible for damages caused by violations of obligations listed in the Purchase Contract.

4. Participation at the Festival is voluntary. Each Attendee is responsible for themselves and their actions before, during, and after the Festival and for any damages they cause. The Organizers are not responsible for damages caused during the Festival by individual Attendees.

5. The Organizer is not responsible for the health of Attendees. Attendees declare by their attendance at the Festival that their health is not an obstacle to their presence.

6. It is forbidden to consume any drugs at the Festival with the exception of alcoholic beverages purchased at the Festival. Open fires are forbidden at the Festival except for areas so designated.

7. Attendees are obliged to maintain social norms and must not commit violence or act inappropriately toward other Attendees. Quiet hours are observed according to valid legislation.

8. We ask all festival visitors to keep their 3-day ribbons on their wrists for other days as well (they allow you entry for other days of the festival, their complete loss will be charged for 1000 CZK according to the Visitor Rules, damaging the ribbon with a valid ticket will be charged for 50 CZK)

9. The Festival Organizer is authorized to remove an Attendee from the Festival without the right for a refund or repayment of any other costs in cases of repeated failure to follow instructions from organizers, violations of the T&C, or the violation of other Attendees’ rights.

VII. Participation at the Festival

1. The payment of the fee and the ticket grant access to the Festival and all performances in accordance with the ticket category, but does not include lodging and food costs.

2. The ticket is non-transferrable, and tickets sold in advance at reduced prices cannot be resold.

3. Attendees are aware that all retailers within the Festival grounds use a cashless payment system. The Organizer has the right to change the conditions for using this system and its fees if announced in advance to Attendees.

4. The Attendee is obligated to obey the rules of the Festival grounds and the Festival itself.

5. Animals are prohibited from attending the Festival.

6. The attendance of minors at the Festival is conditioned by the accompaniment of an adult over 18 years of age and under conditions stipulated in Czech law. In such cases, the adult is fully responsible for the minor and assures they will not participate in activities that could damage their development. The Organizer will not provide supervision of children during the Festival.

7. Handicapped Attendees (especially those with accompaniment) can ask for a guide that will accompany them for free during the Festival. Handicapped Attendees must discuss their attendance with their therapist or physician and inform the Organizer of their condition beforehand.

8. Photography or any recordings are only permitted with special permission from the Organizer.

9. By participating, the Attendee gives consent to the use of illustrative images. If the Attendee does not consent to the publication of their image, this must be announced to the Organizer beforehand.

10. Attendees are obliged to follow instructions from the Organizers and uphold social norms and the provisions of the T&C.

VIII. Options for Amicable Conflict Resolution

1. In case of a conflict between the Buyer-Consumer and the Organizers over the Purchase Contract, the Buyer is obligated to submit a proposal of a solution to the Czech Commercial Inspection Authority through the contact information on the body’s website to reach an agreement with the Organizers. The submission of the proposal and participation in the proceedings is free for the Buyer while each side pays any costs associated with proceedings by themselves. The selection of arbitration proceedings is voluntary for the Buyer.

2. Arbitration is governed by para. 20d et. al. of law # 634/1992 Coll. the Consumer Protection Law. The arbitration proposal must include the information listed in para. 20n of the law. The proposal can be submitted up to 1 year from the day the Buyer made the claim that is the subject of the conflict to the Organizer (i.e. from the first return of goods, or from the request to return the fee after validly cancelling the contract if the Organizer is late with its refund).

3. Buyers that are residents of other EU states, Norway, or Iceland are authorized to file their arbitration proposal to the European Consumer Centres Network in their country of residence and their list can be found on the European Commission website.

IX. Final Provisions

1. If the Buyer is a foreign entity, Czech law is valid for any legal relationship created by the Purchase Contract or any other legal relationship created using the e-shop. The use of the UN Convention on Contracts for the International Sale of Goods is specifically prohibited.

2. The Organizer is authorized to operate an e-shop on the basis of trade licenses and its activity is not subject to other permits.

3. The Buyer has the opportunity to express written or electronic complaints to the Organizer at the contacts listed in Article 1.1.2. The Organizer will react in the same form (in writing or by e- mail). The Organizer reserves the right not to react to complaints from third parties that did not complete a contract with the Organizer.

4. If any individual provisions of these terms and conditions are invalid, the remaining provisions in the terms and conditions or the Purchase Contract are not invalidated.

5. These terms and conditions are valid from 1.1.2022

INFORMATION ON PROCESSING OF PERSONAL DATA

according to Art. 13
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as “GDPR”)

1. Contact Information of the Controller: Metronome Production s.r.o., IN 04658639, VAT IN CZ04658639 with registered office at Terronská 873/3, 160 00 Praha 6, Phone: + 420 220 951 432, e-mail: info@metronome.cz (hereinafter referred to as the “Controller”)
    
2. Purposes of and the legal reason for the processing of personal data:
   The Controller collects and processes your personal data in the scope of: title, first name, surname, telephone number and e-mail addressfor the purposes of fulfilling the agreement between you and the Controller, under which the manager has undertaken to deliver tickets for cultural and leisure events ordered by you via an e-shop run by the Controller at www.metronomefestival.cz, and for the Controller to provide you with more detailed and up-to- date information on the cultural and leisure events for which you purchased the ticket. In the sense of the foregoing, the lawful reason for processing the data is fulfilment of the contract.
    
3. By entering the venue where the cultural and leisure events will take place, you agree, without further notice, with the free use of your image or portrayal as part of any recorded image, footage or other materials of the event for commercial or promotional purposes in accordance with Section 84 of Act. C.89/2012 Sb. of The Civil Code (hereinafter referred to as the “Civil Code”), in the display of the entire event or its part organized by the Controller and/or his/her contractual partners. Consent to the use of your image or portrait in accordance with this provision is granted by you to the Controller and its contractors for an indefinite period, and you are entitled to withdraw that consent. Unless such a change is justified a substantial change of circumstances or another reasonable cause, you are liable to the Controller in accordance with Section 87(2) of the Civil Code for any damage caused to them through the withdrawal of your consent. The processing of personal data in the use of the visitors’ image records is governed by the information on the processing of personal data outlined in this document.
   In addition, you acknowledge that audio and/or video recordings for press, radio, television or other kinds of coverage can be made at the venue where the cultural and leisure events are taking place. You acknowledge that your for such records, your consent is not required in accordance with Section 89 of the Civil Code, if such records are used in a reasonable manner and if such use is not inconsistent with your legitimate interests.
    
4. Recipients or categories of recipients / other processors of personal data:
   The Controller does not pass on your personal data to other recipients, so your personal data is not processed by any other processors. However, Tiketbox s.r.o. may have access to your personal data, with the registered office Františka Křižíka 1879/19, 390 01 Tábor, IN: 05817650, company registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, File 25861. Tiketbox s.r.o. administers the system through which the online sale of tickets takes place.
    
5. Duration of processing of personal data:
   The processing of personal data will last for the duration of the cultural and leisure event and will end no later than 12 months after the end of such an event.
    
6. Your rights as data subjects:
   The data subject has the right to require access to his or her personal data from the Controller in the form of a listing of all processed personal data in relation to the individual processing purposes. The data subject is also entitled to request information about the processors who, by agreement with the Controller, process their personal data. In case the data subject believes that the Controller manages his or her personal data in violation of this document or legal regulations, he/she is entitled to request clarification and remedy of the issue. If the Controller processes inaccurate personal data of the data subject, the data subject is entitled to request its correction. The data subject has the right to the transfer of his or her personal data according to which he can obtain personally-identifiable information in a structured and machine-readable format either for himself/herself or for another personal data controller.
   The data subject is entitled to request the Controller to erase his or her personal data if such personal data cease to be necessary for the specified processing purposes, the data subject has withdrawn his or her consent to the processing of personal data, and there is no other reason for the processing, or where the data subject has objected to the use of his/her personal data and there are no overriding reasons for further processing.
   The data subject is entitled to request the Controller to restrict the processing of personal data if the data subject questions the accuracy of the processed personal data for the time necessary for the Controller to verify the accuracy of the data being processed, or if the processing of personal data is claimed to be unlawful by the data subject and the Controller refuses to execute the deletion of personal data, or the Controller does not need the processing for the specified purposes, but the data subject requires it to identify, exercise or defend legal claims.The data subject is entitled to object to the processing of his or her personal data processed on the basis of the legitimate interests of the Controller or a third party, if he/she also states the reasons regarding the particular situation, or object to profiling if it should occur.
   In case of suspicion that the Controller processes personal data of the data subject in breach of legal regulations or this document or if the Controller fails to comply with any of the above-mentioned requirements of the data subject, the data subject is entitled to file a complaint with the supervisory authority, such as the Office for Personal Data Protection (ww.uoou.cz).
    
7. In the event that the Controller starts processing personal information provided by you for purposes other than those contained in this document, he/she will promptly inform you of that fact, including information on individual aspects of the processing, and if your consent is required for processing for that purpose, your prior consent will be requested before the processing starts. In the event that your consent is not granted, the Controller is not entitled to proceed with further processing of personal data unless there is another legal reason for the processing.
    
8. Your personal data will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and other legislation on the protection of personal data